Multiple reports will be available showing progress made on patient accounts. Additionally, a master audit log is maintained in PractiSynergy’s software and a report may be generated from the audit log at any time.

PractiSynergy provides all functions within the revenue cycle including provider credentialing, medical coding, processing and scrubbing medical claims, posting payments, research and resolve denials and rejections, and sending patient statements electronically or on paper.

PractiSynergy’s claim rejection rate is only 3.1% – MGMA benchmark is 6.0%. PractiSynergy’s claim denial rate is 5.9% and the MGMA benchmark is 6.0%. Finally, PractiSynergy’s average net collection rate is 98.1% and the MGMA benchmark is more than 95.0%.

Typical on-boarding happens within 30-60 days of a signed agreement. However, depending on the client situation and available staff, the time frame may be shortened. PractiSynergy has a dedicated on-boarding team to make the transition period smooth.

Certified billers maintain their credentials through education requirements set by AAPC and AHIMA for billing and NAMSS for credentialing.

If the clinic has previously out-sourced, review the contract and consult with the current billing company. Best practices are to “start fresh” especially when changing software. However, PractiSynergy will tackle existing AR for a higher fee.

The clinic will be provided a direct contact in the billing office to handle questions. The contact information will also be listed on the patient statements. Statements sent electronically will also have the option to email or text the billing office to resolve any questions or concerns.

PractiSynergy carries errors and omissions insurance (E&O) as well as cyber insurance to cover any possible situation.

The medical clinic owns the billing data. Data may be extracted and taken by the client upon ending the billing relationship.